Customer information
Delivery and payment
Updated: 21 September 2026
This English version is provided for information only. The Polish version is legally binding.
We deliver throughout Poland. You will see the delivery cost in the cart before paying, and delivery is free for orders over PLN 299.
Delivery methods
| Delivery method | Where you collect | Price | From PLN 299 |
|---|---|---|---|
| InPost Paczkomat lockers 24/7 | at your chosen Paczkomat, 24/7 | PLN 14.99 | PLN 0 |
| DPD Pickup – points and lockers | at a DPD point or locker, including Żabka stores | PLN 14.99 | PLN 0 |
| DHL POP – points and lockers | at a DHL point or locker, including Żabka stores | PLN 14.99 | PLN 0 |
| Courier | to the address you provide – delivered by InPost, DPD or DHL | PLN 19.99 | PLN 0 |
Prices include VAT. In the cart, the methods are split into two groups: collection from a locker or pick-up point, and courier delivery. The list may vary from time to time, e.g. when a carrier is unavailable.
Pick-up points
If you choose delivery to a pick-up point, you enter the point code (e.g. of a Paczkomat) in the next step of the order. The carrier will notify you by text message or email when the parcel is ready for collection – which is why we ask for your phone number.
Processing time
We prepare your order for dispatch within 1–2 business days of receiving payment. The carrier usually delivers the parcel within 1–2 business days. Once the parcel has been sent, you will receive an email with the tracking number and a tracking link.
Receiving your parcel
Check the parcel on delivery. If it is damaged, write up a damage report with the courier or report the damage in the carrier's app, and write to us at kontakt@skybiotic.com. This is not a condition for filing a complaint – but it will help us resolve the matter with the carrier more quickly.
Payments
You pay online, conveniently and without creating an account. You will see the available methods in the last step of the order. They include in particular:
- BLIK – a code from your banking app,
- payment card – including Visa and Mastercard,
- Apple Pay and Google Pay – on supported devices,
- Przelewy24 – a fast transfer from your bank,
- other methods shown at checkout, e.g. Klarna or Revolut Pay – if available.
Payments are processed by Stripe Payments Europe, Limited (Ireland). Card details go directly to the payment operator over an encrypted connection – we do not see or store them.
Traditional bank transfer – if this method is available in the cart, you will receive the transfer details by email. We ship the order once the payment has been credited, and cancel orders not paid within 7 days.
We do not offer cash on delivery.
Invoice
We issue an invoice for every order and send it by email. Private customers do not need to provide a Tax ID (NIP). If you are buying for a company, tick “I want a company invoice” in the order and provide the company name and Tax ID.
Orders for salons and distributors
Wholesale partnership terms are agreed individually – write to us via the page Partnership and contact.
Detailed delivery and payment rules are set out in the Shop terms and conditions (§ 6 and § 7).